Support

Health steps are not updating

Open iPhone Settings, go to Health, then Data Access & Devices, then Pupstep, and confirm step and distance access are enabled. Apple does not let apps inspect every Health read permission directly, so checking Health settings is the best way to resolve missing steps. If Apple Health has no steps for today yet, Pupstep may show a waiting or no-data state.

Widget is not updating

Open Pupstep to check for new activity, then give your widget time to catch up. iOS decides when widgets update.

Apple Watch setup

Install Pupstep on your paired iPhone and Apple Watch, then finish setup on iPhone. Open both apps for the first sync. On Watch, allow Health access if you want local activity readings. After that first sync, the Watch can read activity when your phone is away. Naming, breeds, outfits, purchases, memories and rewards stay on iPhone.

Watch activity or complications are not updating

Open Pupstep on Watch and tap refresh. Tap the reading time for the activity source and any update issue. Watch and iPhone totals can temporarily differ while Health synchronizes; Pupstep does not add their totals together. Complication and Smart Stack updates are scheduled by watchOS, so they may lag behind the open app. If setup or your outfit has not arrived, open Pupstep on the paired iPhone and refresh the Watch again.

Change your pup’s name or outfit

Open Your Dog to edit the name, choose a breed or pick an outfit. Drag your pup to turn them around. You can combine accessories that fit different places, such as a hat and bandana. Choosing another item for the same place replaces the previous one.

Restore purchases

Open Your Dog and look below Accessories for Restore Purchases. You can also find it in Settings. Restored purchases can include the All Dogs bundle, individual paid breeds, and accessories bought with the same Apple account.

Bond progress or the Cozy Scarf is missing

Each day you reach your goal adds to your bond. Days off won’t take it away. Your Corgi earns the Cozy Scarf after three days at your goal. If you bought the scarf in an earlier version, Restore Purchases can bring it back.

Daily reminder is not appearing

Open Pupstep Settings and confirm the reminder toggle is on. If notification access was denied, use the in-app guidance to open iPhone Settings and allow notifications for Pupstep.

Privacy and terms

Read the Privacy Policy and Terms of Service for details about Health data, purchases, and app use.

Daily progress and memories

Walk normally and Pupstep uses your activity to update your progress. Reach your daily goal to add a memory and help your pup stay in shape. You can earn one goal-day memory per day, however many walks you take. Personal records can also appear in Memories, including on days below your goal; they do not add an extra day to your bond.

Each memory keeps your pup’s name, breed, body shape and outfit from the day it was earned. Browse by month or use the calendar to find a day. Open a postcard to see how it will look before sharing. It may already show steps or distance. You can hide the numbers; only what you see on the card will be shared.

Personal step and distance records

Your first saved day with activity gives Pupstep a starting point. Walk more steps or farther on a later day to earn a personal best. Matching an earlier best does not earn another record. You can beat both on the same day.

See your personal bests in Memories. They are based on the history Pupstep has saved. Distance records use measurements from Apple Health; estimated distances do not count.

A record can happen below your daily goal. It does not add extra bond progress: each day at your goal still counts once. If Apple Health later corrects the activity, the current best can change while the saved moment remains.

Find missing walks

Choose Find missing walks in Settings to look for activity that reached Apple Health late. Pupstep rechecks the history it has saved, going back to your earliest known day. A longer history may take a little time, and only activity still available in Health can be recovered.

Some older days may lack the goal or activity details needed to count toward your bond. Previously earned days stay yours. Recovered personal records can appear in Memories without replaying an old celebration.

Greetings and celebrations

Tap your pup on Today to say hello. They also celebrate with you when you reach a goal, a milestone or a personal best. With Reduce Motion enabled, your pup stays still. Widgets always show a still view.

Contact

Email support: getpupstep@gmail.com